Your hospital visit
We pride ourselves on being transparent with all aspects of your care. Learn more about being a patient at OSD Healthcare Hemel’s Private Hospital.
During your visit to OSD Healthcare, you will be asked to complete patient registration, medical history and consent forms. Our patient services team will be on hand to answer any questions or provide any assistance you need.
It is important that we know of any allergies you may have or medications you are taking so please bring along your most recent repeat prescription list (or your actual medication, if that is easier).
NHS GP
If you would like the details of your visit(s) to OSD Healthcare shared with your NHS GP or other healthcare professionals, you will need to provide us with their contact details so please have this information to hand. You do not have to share details about your visit to OSD Healthcare with your NHS GP – it is entirely up to you.
Test Results
Following your visit, any test results will generally be sent back to your referring clinician within 48 hours of your appointment.
We hope you now have a better picture of what to expect when you visit us. As always, you can contact our patient services team on 01442 497 030 if you have any further questions around your upcoming appointment.
Cancellation Policy
If for any reason you need to cancel your appointment, we ask for 24 hours notice. If the appointment is cancelled with less than 24 hours’ notice, a fee of 50% of the appointment cost will be charged. Please note, private expert fees are at the discretion of the expert.
Preparation
Ahead of your visit, please review your confirmation e-mail. This will include any further details specific to your visit such as any preparation required e.g. particular type of clothing to wear or any fasting instructions.
Mask Wearing
If you have any respiratory illness or symptoms, you are required to wear a mask at all times whilst in clinic.
At OSD Healthcare, we aim to anticipate the needs of all our patients, including those with disabilities. The following facilities, equipment and services are available to those patients with additional needs:
- Car parking for blue badge holders
- Wheelchairs for those who need them
- Accessible toilets throughout the hospital building
- Wheelchair accessible lifts
- Facilities for patients and visitors who have trouble hearing including hearing loops
- Additional support for patients with a learning disability
- Option to have Outpatient appointments in ground floor rooms only
Should you have any special requirements when visiting our hospital, please do let us know when booking your appointment.
Prescriptions
At OSD Healthcare, we are able to dispense many of the frequently-prescribed medications. If the medicines you require are not available, then our clinicians can write a private prescription that enables you to visit any pharmacy with the medicines in stock.
Your consultant, GP or clinician will advise the pharmacy on what medication they would like you to take.
You do not need a referral for our prescription service.
Costs vary depending on the type of medication that needs to be dispensed. Our nursing staff or pharmacist may be able to advise you.
Repeat prescriptions are charged at a cost of £25.